Google Voice Auto-Attendant
Role
UX Designer
Timeline
8 Weeks (one semester)
Tools & Methods
Journey Mapping, Competitive Analysis, Prototyping, Trello, Figma
Client
Google Voice (Class Project)
Design Problem
Auto-attendants, like Dialpad’s, can be complicated to set up and confusing to navigate for beginner users.
Competitive Analysis
In the early stages of analysis phase, I completed a heuristic evaluation of different screens in Google Voice, Dialpad, and Sideline (SMB communication app).
Journey Map
After completing heuristic evaluations of Google Voice, Dialpad, and Sideline, I developed a journey map of the auto-attendant set up process in Dialpad’s desktop website. This journey map highlighted possible pain points, questions, and assumptions a small-business owner might have using the auto-attendant wizard in Dialpad.
Design Goal
Have the user confidently understand how to set up personalized business hours, voice menu, and a voicemail greeting, in under 5 minutes.
Ideation & Wireframing
Once I set my design goal of having the user be able to set up personalized business hours, voice menu, and a voicemail greeting, in under 5 minutes, I looked at three different design approaches: walk-through set up; setting cards information architecture; and wizard set up tool. Below are screens from the early ideation phase:
Concept 1: Account Settings Cards - Screen 1
Concept 1: Account Settings Cards - Screen 2
Concept 1: Account Settings Cards - Screen 3
Concept 1: Account Settings Cards - Screen 4
Concept 1: Account Settings Cards - Screen 5
Concept 2: Wizard - Screen 1
Concept 2: Wizard - Screen 2
Concept 2: Wizard - Screen 3
Concept 2: Wizard - Screen 4
Concept 3: Walk-through Set Up - Screen 1 (with annotations)
Concept 3: Walk-through Set Up - Screen 2 (with annotations)
Concept 3: Walk-through Set Up - Screen 3 (with annotations)
Concept 3: Walk-through Set Up - Screen 4 (with annotations)
Concept 3: Walk-through Set Up - Screen 5 (with annotations)
Final Solution
During the final stages of the design process, I decided to focus on the walk-through set up as my final design solution. Below is a recording of the walk-through set up process: